We want you to be completely satisfied with your purchase from Happy Stoat. If you're not happy with your order, we offer a 14-day return period in accordance with UK consumer protection laws.
Here’s how it works:
Eligibility for Return: You can return your product within 14 days of receiving it. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
How to Return: To initiate a return, please contact us by email or through our contact form, providing your order number and the reason for return. We will guide you through the process and provide you with a return address.
Refund Process: Once we receive your returned item and confirm its condition, we will issue a full refund to the original payment method. Please note, the return shipping costs are the responsibility of the buyer unless the product is faulty or incorrect.
Faulty or Incorrect Items: If you receive an item that is faulty or not as described, please contact us as soon as possible. We will arrange a full refund or replacement and cover any return shipping costs.
Please ensure you keep a receipt of return postage as we are not responsible for items lost in transit.
